Because our products are research-grade, temperature-sensitive and supplied sealed to preserve research integrity, returns are limited. This policy explains when a return or refund is possible.
To protect product safety and integrity, only unopened items in their original sealed packaging may be eligible for return, and only when requested within [X] days of delivery [pending business confirmation]. Opened or unsealed items cannot be returned for safety and integrity reasons. [subject to legal review]
Items that are temperature-sensitive or shipped under cold-chain conditions have inherent handling limitations and may not be eligible for return once they have left our controlled storage, as their integrity cannot be verified after dispatch. [subject to legal review]
If your order arrives damaged, or you received the wrong item, contact us within [X] days of delivery [pending business confirmation] with your order number. We will arrange a replacement or refund where appropriate.
Email returns@eluvyne.com with your order number and the reason for your request. We'll confirm whether your item is eligible and provide instructions. Please do not return items before receiving authorisation.
Once an approved return is received and inspected, refunds are issued to your original payment method within 5–10 business days. You'll get an email confirmation when it's processed.
Email returns@eluvyne.com or visit our Contact page.
